Replacements, Returns and Refunds
We strive to ship orders as quickly as possible. If we are unable to cancel an order prior to shipping, a refund, minus shipping cost, will be issued upon receiving the returned product. The terms and conditions as per the Returns policy mentioned below will apply.
As there is only a short grace period before an order is packed and labelled by our fulfilment partners, we cannot guarantee that order details, including the delivery address, can be amended after an order is confirmed.
If you cancel an item that qualifies for a promotion, and the purchase amount falls below the minimum purchase requirement, the promotional offer will cease to apply. The promoted items kept by you will revert to full price and the refund will be adjusted accordingly.
If you are experiencing an issue with your product, please contact us as we would be happy to assist you with troubleshooting and/or replacement of the item.
As we sell hygiene products, only unopened items in the original packaging are eligible for return. Only items that have been purchased directly through vrcover.com can be returned. We cannot accept returns or exchanges for purchases through other outlets e.g. Amazon.
If you wish to process an exchange, we recommend that you place a new order and return the original order.
Please notify us of your intent to return within 14 days of receiving your item. You can submit your request using our contact form. Kindly include your order number and the reason for returning the product. Returns are subject to approval.
Refunds are processed upon returned items being received and inspected. Once a refund is approved, we will notify you and the refund will be placed back on the original purchasing card. Shipping costs are not refunded.
Packages returned due to an insufficient/incorrect address, the customs bill not paid or the package not collected may also be refunded, minus shipping fees and other costs that may have incurred as a result of the return e.g. customs tax and duty.
Orders will be considered for refunds on a case-by-case basis. The shipping fee is not refunded in circumstances outside our control, such as delays at the carriers' end due to the Covid-19 pandemic, customs checks and busy holiday periods.
- Orders shipped within the US: Please contact us to submit a claim or request for a reship if your order does not arrive 20 days after the last tracking update.
- Orders shipped to Canada and Mexico: Please contact us to submit a claim or request for a reship if your order does not arrive 30 days after the last tracking update.